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No reviews yetReviews for Fisher-Swale-Nicholson Eye Center
★★★★★4.8768 reviewsGoogle reviews for Fisher-Swale-Nicholson Eye Center, the practice associated with Dr. Jason Franklin. Reviews describe the practice and may mention other providers at this location.View all Google reviews at this practice
I had a cataract in each eye which caused problems with my vision. The people I talked to at Fisher-Swale-Nichloson Eye Center were wonderful with explaining everything about cataract surgery to me. They explained each step of the tests before the surgery, explained the surgical part and the recovery. They answered all my questions plus gave me answers to questions I hadn't thought of. Everyone was very kind and caring while being knowledgeable and professional. Having both eyes operated on is scary to me but they calmed my fears and let me schedule the surgeries for when I was ready to have them. They explained why I needed to wait until my eyes were healed from the surgery before I had my eyes tested for prescription eye glasses. They are there for every step in the cataract surgery process from beginning to end. I highly recommend them for anything you might need for your vision.
Response from the ownerThank you for taking the time to share your positive feedback. Your review and recommendation are greatly appreciated!The doctors at Fisher -Swale-Nicholson Eye Center are great .They help you find a solution to your eye problems and are very friendly and knowledgeable about every aspect of vision care ..I highly recommend them,for cateract and other visions problems .
My son was seen here after an immediate care visit and an ER visit. Both the ER Dr. and the immediate care Doctor confirmed they seen something that could be embedded in his eye. He was seen by Dr. Nicholson. The Doctor gave him about 5 minutes of his time. Did not ask any questions relating to where the irritation was what or it might be. He look in the eye a total on maybe 3 minutes. Doctor Nicholson told my son nothing was there and sent him on his way. We went and got a second opinion and it turns out he has a cyst growth on his cornea. I feel Doctor Nicholson was very unprofessional on how he handled my son and his issue and how quickly he was to dismiss him like he was just an easy paycheck.
Response from the ownerHi Kathlene, Thank you for taking the time to share your feedback. We're sorry to hear that someone you care about had an experience that did not meet your expectations. Our goal is always to provide compassionate, attentive care, and we take concerns like yours seriously. To protect patient privacy, we are unable to discuss individual situations in a public forum. We would welcome the opportunity to speak with the patient directly to better understand the concerns and review the experience. Please have them contact our office at (815) 932-2020 to speak with our Clinical Manager, Yasmin L., at their convenience. We appreciate your feedback and are committed to continually improving the care and experience we provide.I had a great time getting my eyes dilated can’t wait till next year!
Response from the ownerWe appreciate you leaving us a review, Patrick. We look forward to seeing you again next year!The process ran quick and smoothly. The exams and consultations were thorough and informative. Dr. Franklin gives you confidence in their knowledge and ability to manage your eye health.
I had to find a new Opthalmolgist since my insurance knocked my previous specialist out of the network. My primary doctor recommended this facility and I was impressed immediately. The staff were all polite and Dr. Zielinski was great.
good doctors, nurses, and office staff where you check in/out. clean facility. I have no photos of myself.
Response from the ownerThank you, James! Our day is a little brighter because of your nice words! Have a great day! Best, Fisher-Swale-Nicholson Eye CenterFrom the front desk to the back every employee was wonderful,respectful.It is very clean,the lightning was great.The Dt,is wonderful, the staff is so professional.
Response from the ownerThank you for your positive feedback!Everyone is so nice there, very helpful, answer all my questions so I can understand the answer, always a pleasant experience
