Matthew McCauley

Cindy Nobles★★★★★6 days agovia Google

Nice doctor's

Sebastian Perez Diaz★★★★★18 days agovia Google

The staff is so kind and attentive. Got my LASIK surgery done and it is such a blessing to see clearly all thanks to them.

hope zuniga★★★★★20 days agovia Google

WOW!!!!! I wish there was an option for no stars!!! ABSOLUTELY HORRIBLE !!!! I have called over and over to check on my glasses. I had NO call no text nothing after waiting 1 whole month. Highly do NOT recommend. Staff feel so entitled like we owe them something. Very unprofessional don’t go to Karen I

Anna .M.★★★★★20 days agovia Google

⭐️ Extremely disappointing experience — 1 star If zero stars were an option, that is what I would give this location. My father initially went to Berkeley Eye Center in The Woodlands, where he was assisted by Karen Ingram. He wanted to purchase a different pair of frames than the ones his insurance covered. When he asked whether he could simply pay the difference out of pocket for the frames he actually liked, he was told that he could not. The way this situation was handled was extremely disappointing. I went to the office today personally to try to resolve the issue and advocate for my father. Instead of listening to our concerns or attempting to find a reasonable solution, Karen was extremely rude, repeatedly talked over me, and spoke to my father in a manner that made him feel completely disregarded. What was especially upsetting was the attitude we received. We were not asking for anything unreasonable. We simply wanted to understand our options and find a solution for glasses that my father would actually be comfortable wearing. There was no attempt to make the situation right, no effort to accommodate us, and no sense that our business was valued. We were also unable to get a refund for glasses that my father will not use. At that point, we took his prescription and decided to take our business elsewhere. A business should make its customers feel respected, heard, and appreciated—especially when someone is spending their hard-earned money there. Unfortunately, that was absolutely not our experience. I am extremely disappointed with Berkeley Eye Center in The Woodlands and with the way my father and I were treated. We will not be returning, and we will be taking our business elsewhere. Management should seriously reconsider how customers are being treated at this location. No customer should leave an establishment feeling like they are an inconvenience rather than a valued customer.

Robert R★★★★★21 days agovia Google

The front office or call center staff needs a customer service refresher course. I have tried to schedule my appointment 3 different ways through the anti-human avoidance systems over 2 weeks. I had to call in to get an appointment and finally reached someone in the call center I guess. The person I spoke to at the Woodlands call center I assume, was cold and callous when I was trying to get an eye appointment. Once she trudged through the effort, the interaction was over so was the phone call without indication the the engagement was over. This is an ongoing problem trying talk to anyone at Berkeley. I definitely wear the 2nd class citizen hat apparently. Unfortunately I like the doctors that I see there, it just getting there is the issue. I know this is just a vent because nobody else will care.

Mcco9442★★★★★22 days agovia Google

From initial consultation to post-op visits, the process went effortlessly like a well-oiled machine. Dr. Matthew McCauley was very caring and thorough, and he answered all of my questions and put me at ease for each cataract surgery. Then, Dr. Sarah Weeks handled the post-op visits. Great team! I was impressed with everyone involved--starting with the office staff and techs to the surgical team and the post-op staff. Highly recommended! (Have already recommended Dr. McCauley to my neighbor.)