Dr. Mong leads Vision Quest Medical Center with a commitment to a holistic patient approach that uses the latest technological advancements in surgical eye care, focused on ensuring each patient receives the best possible treatment experience.
Credentials
Memberships & Affiliations
- Fellow, American Osteopathic College of Ophthalmology and Otolaryngology (FAOCO)
What patients say
Reviews & ratings
Patient Reviews
No reviews yetReviews for Vision Quest Medical Center
★★★★★4.9718 reviewsGoogle reviews for Vision Quest Medical Center, the practice associated with Dr. Jacob Mong. Reviews describe the practice and may mention other providers at this location.View all Google reviews at this practice
My husband was referred to Vision Quest and we scheduled an appointment at the Meridian location. I have learned, especially since Covid, to be a fierce advocate for myself and my loved ones in all medical settings. I research information given to us, I won’t hesitate to seek second opinions, and I will be a vocal advocate at appointments. I will ask questions, I will write things down and I will express my opinions on costs, insurance and options. When we arrived, the receptionist was very pleasant and performed her duties well. I don’t see any doctor as a “God” with all the answers. It is a business just like any other and I have researched the huge role big pharma plays in the world of medicine. I am cautious, skeptical and seek information before I say, “okay let’s do it!” When my husband was called back, I followed him not realizing they were going to first perform a bunch of tests and there would be nowhere for me to sit. I would have happily waited in the waiting room until he was taken to a room to visit the doctor; however, nobody communicated this, so I stood in the hallway in people’s way as they were moving about. The technician performing his test seemed as though she was having a bad day, didn’t like her job, or maybe was irritated that I was standing in the hallway. I am not sure, but this certainly didn’t start things off well. My husband even commented about it, and he rarely says anything. Then Dr. Bewley comes in. He is not the surgeon but evaluates the test results, explains them and explains options. I like to take notes on my phone so was trying to do this. At first the appointment was going well until I shared opinions that Dr. Bewley didn’t agree with. Wow! Things changed rapidly. He was rude and condescending; borderline bullying. As he started explaining the surgical options I wanted to take notes. His response “I just need you to listen and participate in our conversation right now. I can get you all the information later.” It got worse from there and I told my husband I would wait outside for him. If a doctor in any field does not have the skill to have productive conversations with patients and their families about all aspects of their options and care, then they should choose a new field. If they cannot handle differing opinions, then find a new field. I was shocked at the options, costs and impact my husband’s Lasik surgery years ago would have on facing cataract surgery. It was all new information, a bit overwhelming and costly. Then they wanted him to decide at that time what he wanted to do. I want to review information, costs, research and maybe get a second opinion. When I asked the receptionist for the information Dr. Bewley promised me, she didn’t seem to know anything about it but would happily find what she could. She was very kind. The information was not very detailed, and I should have taken notes like I wanted too despite the rude scolding from Dr. Bewley. I have since done some research and there are other places who have a lower cost for the top implant option. However, cost is not the biggest factor for me in making medical decisions. How we are treated is! I will find another facility for my husband’s cataract surgery.
Records were not available the following day at the same company. The following week at the referring optometrist, records were not available. At both of these vists my questions were not fully answered. At the week after appointment, it was apparent to me that the doctor was working in the dark because of a dearth of information. When I requested records in person at the Meridian location, I was told that I would need to go to the Boise location. ALSO - that they would have to be "approved " before release to me. They are MY RECORDS. I should be able to see them almost immediately upon demand. My trust level is very low now. Here I am, THREE DAYS LATER at this location. These people STILL won't give me my records. Furthermore, they say I need to sign yet ANOTHER release but won't give me the form to sign. They say the release of the release form has to be "approved". WOW! What are they trying to hide? Right from the very first, you will be treated as if you the patient are there for them instead of the other way around. When your records are missing, and the rest of your care team needs them; Oh well! If you call them out about this, you will be spoken to with condescension and disrespect. You will be told that you are "frustrated". As if you are a child. What a nasty attitude. This place is just an assembly line. Don't go here! DON'T TRUST THEM! YOUR EYES ARE JUST RAW MATERIAL INPUT FOR THEIR FACTORY LINE! THEY HIDE BEHIND DIFFERENT ADDRESSES AND DIFFERENT COMPANY NAMES. Here I am again now, almost 2 months later. STILL suffering because of the botched surgery on my eye! DON'T GO HERE! I am suffering so much because of what they did to my eye! I am now afraid of glaucoma or even blind in one eye, maybe both eventually. I begged them for help the day after surgery! They wanted nothing to do with me! My botched surgery on my right eye has ruined my life so much for the past 4 months! Don't go here! Don't trust these people! Your eyes are their raw material for their factory operation. DO NOT TRUST THEM! THEY CARE NOTHING FOR YOUR VISION! WORST OF THE WORST THESE PEOPLE! IT IS NOW 3 MONTHS AFTER MY BOTCHED EYE SURGERY AND MY QUALITY OF LIFE IS GREATLY DIMINISHED BECAUSE OF THAT. DO NOT!, TRUST THESE PEOPLE! This SCUMPANY has hurt my life so much! Not only because of the botched surgery on my eye. Also because of their mishandling of the records, (Perhaps even intentionally). My vision and my quality of life is greatly diminished now. SCUM AND LIARS!
What a great experience the entire crew are fantastic Dr. Capps is the best vary through makes you feel at ease and keeps you informed highly recommended for all your eye's needs
They made my process, absolutely fantastic. The care, the professionalism, the courtesy. It was all a wonderful experience Dr. Capps definitely knows what she’s doing. Thank you again.
I am so very happy with the care I received here. All the staff is so friendly & caring. Dr. Capps is amazing!! ❤️
What a great TEAM! Professional, knowledgeable and FRIENDLY. Very comfortable atmosphere. Rest easy knowing you're in great hands. You are #1 in their eyes!!
I had a fantastic experience with .my cataract surgery here. The staff is friendly and helpful. Dr. Capps made me feel comfortable with the entire process.
I had a great experience from the first call for an appointment, to the friendly staff when I walked in and checked out. I was in and out shortly and was so impressed with the professionalism and knowledge of the doctor. Outstanding rating!!!!
Great people. Made the experience as pleasant as possible.
