Kerry Solomon

Donny LaVassar★★★★★1 month agovia Google

So I saw an ad on Facebook for a free consultation. I filled out the information and was contacted by phone. I set an appointment. I arrived for my appointment and was examined shortly thereafter Right away, they tried to upsell me to a procedure that cost three times as much as Lasik they never dilated my eyes like they said they were going to and I never felt that they cared about what I wanted as a patient. They just tried to push the higher cost procedure on me. What is even more frustrating is yesterday. I got a bill in the mail for $395.for what was supposed to be a free consultation.

Mark Rutter★★★★★1 month agovia Google

Great service

Patricia Lambert★★★★★1 month agovia Google

Everyone was at the top of their game super nice and gave me all the information I needed for my procedure!

Linda L Smith★★★★★1 month agovia Google

I was scheduled for a cataract evaluation with Dr Kerry Solomon at 2:45 pm on 9/8/26. I arranged for a driver since it would be a 2 hour drive one-way from my home in Pawleys Island. We were 5 minutes away from his office when I received a phone call from the office stating that Dr Solomon was not in the office that day. That was exactly how it was described to me by the caller — he was not in the office that day. My driver was very angry and I was annoyed. Why was I not called earlier? Much later that day I noticed a text from an Unknown Number — it had gone out around 9 am that morning from his office stating that Dr Solomon would not be in the office. It was not the same number as his office number that I had in my Contacts, so therefore was marked Unknown and did not ring. Considering that I get a tremendous number of political and unsolicited texts daily, I of course had all of those muted. And, was just very intent on getting a driver lined up and getting there which took a lot of effort. My previous two phone contacts with the office staff for scheduling and then a question, left me highly impressed. I would have rated them a 6 out of 5 stars for effective communication, or Excellent. They were very knowledgeable, helpful, positive, energetic, kind, caring, intelligent, quick, and courteous. But this one day’s frustrating experience reduced that impression to just Average or 3/5, the kind of service one would get from staff who did not care. My assumption is that something unexpected came up, like the doctor’s absence, or perhaps an emergency, and they might not have had the verbiage to explain it adequately. Or, they were not aware that people in their 70’s and 80’s are not tech savvy nor are totally linked to their cell phones. Or that other phone numbers they use to text out messages to the patients do not show up as the primary Contact Number of the office. Or because, since the patients need cataract surgery they’re having trouble seeing their cell phone screen…. or some other reason. Those reasons are all true for me as well as for others. In any case, the office staff probably received a lot of negative emotion from the people who were canceled. I would like to see the staff again get a 6 out of 5 stars with every interaction with the public. They deserve it. My first impression was of very hard-working, well-meaning folks who exert a lot of energy in performing their jobs.

Shawn Kicklighter★★★★★1 month agovia Google

Great staff! Everyone is so knowledgeable, helpful, and kind. I was explained the process multiple times to make sure I had a clear understanding. The day of the procedure was very efficient. Everyone including Dr. Solomon made me feel at ease about everything

Donny Lavassar★★★★★1 month agovia Google

I went in for a free consultation for Lasik surgery. The staff was friendly and efficient. After the exam I was basically told that I should have a more expensive surgery(almost 3x the cost of Lasik) due to my age(58) and because I have the beginning stages of cataracts. I made my appointment last week because I saw an add on Facebook for $1450 off Lasik but during the consultation I was told that that promotion ended on Monday. The day before my appointment. Ultimately, I left feeling like they didn't care about me as a patient only with their ability to upsell me and make more money.