Anthony Grillo

Tami★★★★★2 days agovia Google

This was my first visit and a referral from my eye doctor. The instructions for my appointment time versus what time to show up were vague.So I had to make a phone call. As well as there was no pre appointment packet or login and they needed all my medication information which I didn't have so I did the best I could. Then the worst part is, I was never told it was just a consultation. I figured the procedure was going to be done that day. And the doctor came in and saw me for less than 5 minutes to tell me that. So now I have an appointment set up for 3 months away. A lot of things could have been cleared up prior with information.

James Yatman★★★★★13 days agovia Google

All staff were very effecient, professional and helpful. I was scheduled DrGrillo. I was treated w upmost respect and he listened to my complaints. DrGrillo initiated an active treatment plan which im hopeful will meet my ophthalmologist needs

Lorna Gadwa★★★★★1 month agovia Google

My experience has been satisfying and I have been excellent care over the years. Too bad folks are not always patient with the staff just doing their job. Oversight for the Ins. Issue could have been resolved sooner if the action handled by the same staff when

Dusti Trickle★★★★★1 month agovia Google

I made an appointment almost 3 months ago and told them what my insurance was. Today they call me 5 different times, asking the same basic questions, like my name and birthdate, only to tell me on call 5 that they don't take my insurance. Customer service was non existent, and to make someone wait months for an appointment and then the day before, after 5 conversations, tell me they don't take my insurance is beyond frustrating.

Brian Myers★★★★★2 months agovia Google

Wasted a lot of time and money being fitted for a scleral contact lens by a doctor whom Clarus said was an expert. After thinking the process wasn't for me and that cornea surgery might be my only option, I was talked into reconsidering and going to a doctor in Gig Harbor. Night and day experiences. Amazing what can be accomplished when you're in the care of a doctor who knows what they're doing. Also, when doing a routine fitting for a soft lens for my other eye, it was suggested that I switch to a different brand of lens. I proceeded to order two boxes of that brands. I was told that if I ultimately didn't like the change, to bring in whatever was left over and they'd swap back to the other brand. I did that, only to be told that I'd have to first get another eye exam because it had been more than 6 months (it was 2 weeks past). I proceeded to get a new prescription from a different eye doctor (the one handling my new scleral lens). When I presented Clarus with the new prescription, they refused to honor the swap. Discouraging. As a side note, the lady that heads up the glasses and contacts section of the Lilly Road location is extremely rude and will do anything to make every interaction unpleasant. It seems as though Clarus has gotten a bit too big for its britches. The expansion of locations seems to have affected their service to the area, proof being in their ever dropping Google rating. Go elsewhere. Try a place that values your business and treats you as such.

Diane Schmid★★★★★2 months agovia Google

My husband and I both had our cateract surgery here. Amazing and attentive staff every step of the way. We each had different (upgraded) lenses specific to our eyes and desired vision. And the results are fantastic. Clear crisp vision!

MarGene Von Forell★★★★★3 months agovia Google

I had a good experience at the Lacey location for my cataract surgery...very professional. Then they sent me to the Lily Road location to fill my prescription for glasses, which turned out bad. I wanted 2 pairs of glasses... one for every day use and one to use when I played the piano. I was never told by any doctor that my left eye will never be able to see better than 20/50 until my 2nd visit there to have my prescription re-evaluated because I couldn't see clearly. And the doctor did not re-check my vision. I was told this by the optometry person. And my piano playing glasses turned out to be the same prescription as my naked eyes (so virtually no prescription). I needed to have that changed to work at a computer distance. On my 2nd visit there, I had a hugely inflamed stye in my eye. The doctor sent my prescription to my old pharmacy, even though she asked which pharmacy to send it to. After 2 trips to the pharmacy, who did not have the order, we called Clarus to see where it was. Of course, we could not talk to a real person, so I had to leave a message. I got a message on my phone telling me what had happened and that my new pharmacy was contacted. After waiting another 2 hours, we called them, and they had NOT yet received the order. We had our new pharmacy call our old pharmacy to get the order from them. I should have had the medication by 10:30 am but didn't receive it until 6:30 pm. A whole day wasted while my stye grew dramatically during that time. Would I recommend the Lily location or Clarus to get prescriptions filled or medical problems with the eye? No.