Frank W. Bowden III

LaQuita Gresham★★★★★11 days agovia Google

The service was wonderful, they were patient and listened, broke everything down so I didn’t have a problem understanding

Abeni Richards★★★★★14 days agovia Google

Examinations were thorough and the staff was friendly and very accommodating!

Mike Miller★★★★★18 days agovia Google

Dr. Bowden is the 2nd physician I’ve seen for cataract surgery and has become my preferred practitioner.

L★★★★★19 days agovia Google

I have been going here through necessity for a year. Although Dr Bowden is great and thorough I cannot recommend him and regret starting with him. I have never waited less than 2 hours and most often it’s 4-6! Can you ever, ever imagine the disrespect for someone’s time? It’s so awful and I’m one inevitably surrounded by elderly people waiting so patiently while being forced to sit for hours on end watching Steve Harvey in uncomfortable chairs. It borders on elderly abuse! It’s inexplicable and unconscionable to treat anyone this way, let alone elderly. There’s truly ZERO reason to manage a practice this way. Believe me from the doctor to the receptionist they are aware of this patient abuse and they apologize and give an excuse. Once is fine but always? Just look at the complaints in here. Also, look at the edited comments. Fairly certain the office reached out to get the complaints changed. It’s a shame because he’s a good doctor but not the only game in town. Do yourself a favor and find another specialist. They do exist and you don’t have to miss an entire day EVERY SINGLE TIME You GO!

Lillian★★★★★20 days agovia Google

This review is for dry eye services specifically. This office is probably fine when it comes to general optical needs, but there’s a lot of room for improvement for dry eye treatment. I’d give them 5 stars for treatment quality, but the administrative side of things is so bad I have to give 3 (and that feels a bit generous). First, I will say that Dr. Bowden seems knowledgeable about dry eye. He was the third eye doctor I saw, & was the only one to even look at my meibomian glands (of which were mostly blocked). Other offices wanted to do treatments that wouldn’t have even worked because my glands needed to be opened. This is the reason why I give 3 stars instead of 1 or 2. But the many complaints about the administrative side of this office are accurate. I showed up a few weeks ago for my follow up I had waited months for & was told Dr. Bowden was running four hours behind. My appointment was at 2:30 PM, so I just left. Wait times of 2-4 hours are simply unacceptable. That’s an entire half of a work day, & many people have to use their PTO. It’s so disrespectful of patients’ time. Like others have said here, I was told that this is normal for Dr. Bowden because “he’s so thorough.” I do agree that he was thorough, but that is not an acceptable excuse for consistently running hours behind. He needs to be allotted more time with each patient - running several hours behind is not an acceptable solution here, yet the staff seems resigned to it. I don’t blame them - I blame whoever is responsible for managing the administration of this office. The administrative side of the office is a nightmare to deal with. You cannot trust that people will do what they say they will. Just to name a few issues I have run into: 1) I was given the incorrect information about my prescription eyedrop regimen at my first appointment & only realized something was off after I went home & did some more research on the medications & realized the instructions I received were contradictory. It then took four more back-and-forth phone calls for me to finally get the correct information, as I continued to get conflicting instructions. And not once did anyone apologize throughout this whole confusion. The only way I figured out the information I was given was wrong was after doing my own research on the medication drops. 2) speaking of medication eye drops, they submitted an order for two prescription eye drops that were not covered by my insurance before checking if they were. It turns out, the third eyedrop of this type (cyclosporine) that was prescribed was actually covered. But it wasn’t until after I had filled and tried the first two eye drops that I learned this. I don’t know why they didn’t check what was covered by my insurance before going through two that weren’t covered and having me pay out of pocket. 3) At the follow up appointment I showed up to that I had to leave because Dr. Bowden was running four hours behind, I requested a copy of my medical records. The person at the front desk had me fill out a paper. The next week, at my make up appointment for the one that was cancelled, I asked about the status of my request. The person at the front desk said she didn’t see any requests in their system and suggested I send an email. It’s been 3 weeks since I filled out the form and I still have heard nothing. I will also add that I also had kind of an odd, impersonal experience interacting with Dr. Bowden similar to what others here have described. He spent more time speaking to the nurse/MA as if I wasn’t in the room than to me directly. He was also a little rough in giving physical exams/treatments, not being sensitive when I reacted with discomfort or pain. It’s a shame because this office really could be a 4 or 5-star facility for dry eye if the administrative issues weren’t so awful. I want to stay with them for their knowledge, but I’m seriously considering finding someplace else. Dry eye requires constant monitoring and check ups, and I don’t think I can put up with this on a regular basis.

suzanne foresi★★★★★27 days agovia Google

Had my annual eye exam today. I'm always treated with respect and courtesy, very professional staff. They listen to you. I have been going there quite a while. And absolutely love it and will continue to go to their offices for my eye care.

Nino Pena★★★★★1 month agovia Google

Very Polite and professional staff. Great Dr’s.