Board-certified comprehensive ophthalmologist specializing in advanced vision correction, including LASIK, PRK, refractive lens exchange, and refractive cataract surgery, alongside medical retina care and minor glaucoma and eyelid surgery. Patients note his careful attention to detail and calm, welcoming manner.
Credentials
Education & Training
Utah State University
Undergraduate, Chemistry and Public Health (cum laude)
Touro University Nevada
Medical School
Ohio University-Grandview Medical Center
Internship and Ophthalmology Residency
What patients say
Reviews & ratings
Patient Reviews
No reviews yetReviews for Northern Utah Eye Center
★★★★★4.9669 reviewsGoogle reviews for Northern Utah Eye Center, the practice associated with Dr. Landon Karren. Reviews describe the practice and may mention other providers at this location.View all Google reviews at this practice
Great patient service begins at the front desk, Mom (Alicia Valenzuela) and myself were very impressed by the quality of work by this office. Professionalism, knowledge and care were shown at all times by the awesome staff. Thank You Dr. Karren, Jayden, James, Jordan, Dawnette, Carter, Mackenzie, Jesslyn, Jordan, Hannah, Mikayla, Ashlyn, Zak, Maddie, Emma and Elsie for your great service and concern. Hector V. Cancino and mother.
Dr. Freeman is awesome - I just wish she worked somewhere else. The office is busy, and their business processes are a thumbs down. 1 - Some of the front office staff acts like you are a nuisance. Unfriendly up front. 2 - I've been left waiting for long periods of time (nearly an hour), more than once in the waiting room (more on that below). 3 - The tipping point is that I just got a "Your account is being sent to collections" letter. I first saw it and thought "Oh, about time! They finally sent me the bill." But apparently it's not just a bill - it's a final bill before collections. On the first bill? Not my fault they never informed me sooner. I even ask on the way out "Do I owe anything today?" 4 - I think that somewhere along the lines with trying my new contact lenses that the left and right eye were switched; my vision is noticeably worse with my new pair than with my previous pair. Annoying for a nearly $500 pair of contact lenses (which I just learned is actually nearly $1,500, which I'm happy to pay! Just wish it wasn't through a "Your account is being turned over to collections" notice. This is the first letter I received.). 5 - A few years ago they had a notice up for a "refraction fee" and how they aren't covered by insurance so you need to pay for it out of pocket. I'm a self pay guy, so I scheduled an appointment where I indicated I didn't need the refraction. So I didn't get one. Upon checkout I learned that skipping the refraction wasn't an option for self payers. So I had to pay for the service that I never got. Absurd. 6 - I was once charged for a no-show fee. I can't remember if I was late, or I didn't show. Doesn't matte - I support the fee and I think that's a sensible business practice. But there's no compensation the other way around. When I'm held hostage in after being checked in and am not visited by anybody, they don't offer any refunds. Their time matters, and so does mine. So their office management is terrible. The practitioner is great.
Response from the ownerHey Kirk, I have tried to reach out and we haven't been able to connect. I have looked into your account and we don't have record of sending you a statement yet and you are not on our collections list at all. Can you call me back and give me some more information so I can look into this further?Made me an appointment a year after a visit of mine, I never confirmed it as I never saw the notifications for it. Yet they still charge me a 50$ no show fee for something I never knew about it
Response from the ownerHi Jamison, Rescheduling is always optional, and we offer follow-up appointments at the end of each visit based on your doctor’s recommendation. We also do not cancel pending appointments without direct verbal communication, as not all patients are comfortable relying solely on electronic confirmations. Our reminder system is based on each patient’s stated preferences and is designed to make attendance as easy as possible. When appointments are missed without notice, it limits our ability to offer that time to other patients who may be waiting for care. We understand that not every practice model is the right fit for every patient. Our policies are in place to help us provide timely care to all patients. That said, we are still happy to continue your care should you choose to return.Excellent service, friendly and professional care. Very pleasant experience for a surgical procedure.
Very good. Thanks
Everyone was amazing.!!! Helpful.friendly...comforting!!!
