Joseph Christenbury

Mary Jo Godbold★★★★★7 days agovia Google

Dr. Christenbury is kind and patient and reassuring. He is, of course, extremely competent.

Al Steele★★★★★9 days agovia Google

Excellent physician. Great bedside manner and very thorough. Would highly recommend.

christine kay★★★★★10 days agovia Google

I am writing to express my disappointment with the way I was treated by the office staff at Dr. Joseph Christenbury’s office. On July 27th, I drove approximately an hour to the office for my scheduled appointment. When I arrived, I was told that they did not accept my insurance, after I had already made a long drive, I was turned away. Approximately two hours later, I received a phone call from the office, informing me that they actually did accept my insurance and apologizing for the inconvenience. As a result, I had to reschedule my appointment for four weeks later. I returned to the office on August 25th at 2 PM. When I walked in, both staff members looked up at me, and one asked me to sign in. Then she informed me that I had a $40 co-pay. I explained that my co-pay should be only $10. She contacted the billing department and reviewed my insurance card, at which point she confirmed that my co-pay was in fact, only $10. I saw Dr. Christenbury and found him to be knowledgeable. My visit was regarding having a cataract removed from one eye. I did not receive an eyeglass prescription or any other service that would have expected to result in additional charges. However, when I was ready to leave, the office, staff Informed me that they would need to call their billing department to determine whether I owe anything beyond my copayment. I stood there approximately five minutes, waiting for them to figure out whether I owed additional money. At that point, I simply told them that if there was anything else I owed, they should submit it to my insurance and bill me for whatever my insurance did not cover. Shortly before I arrived home, I received a phone call from the office, asking whether everything was OK with my checkout experience. I explained what happened and expressed my concern that I should have not been required to stand at the front desk while they try to determine whether I owed additional money I was told that the staff members were still in training. This is the same explanation I had been given regarding the problems during my July 27 visit. I understand that employees may be in training, but repeated mistakes, Involving insurance verification, co-pay amounts, and billing create unnecessary stress and inconvenience for patients. In my case, I drove an hour to the appointment only to be incorrectly told that my insurance was not accepted, had to wait four additional weeks For another appointment, And then encountered further confusion regarding my co-pay and potential bill. While I was pleased with Dr. Christenbury himself, I unfortunately lost confidence in the office staff and their ability to properly handle my insurance and billing information. Patients should be able to trust that these basic administrative manners are handled accurately and professionally.

STEVE KAY★★★★★10 days agovia Google

We are extremely disappointed.

Dorothy Wimbley★★★★★14 days agovia Google

Great doctor, excellent demeanor, kind and knowledgeable.

Troy Looney★★★★★16 days agovia Google

They take very good care of me every time I visit.

Mary Gillean★★★★★18 days agovia Google

Dr. Christenbury is wonderful! I've been seeing him for a couple of years and he always explains everything to me. I would highly recomend him!